For optimal results, use your massage gun on clean, dry skin for 1-2 minutes per muscle group. Start with the lowest speed setting and gradually increase as needed. Move the device slowly across the muscle, avoiding bony areas and joints. Use 3-4 times per week for recovery, or as needed for muscle tension. Always consult the product manual for specific guidance on your device.

Our wellness products are designed for active individuals and those seeking recovery support. While generally safe for most people, we recommend consulting with a healthcare professional if you have any underlying health conditions, are pregnant, or are taking medications. Our products are not intended to diagnose, treat, cure, or prevent any disease.

We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout for faster delivery. International orders may take 10-14 business days depending on your location. You'll receive a tracking number via email once your order ships.

We offer a 30-day return window for unused products in original condition. If you're not completely satisfied, simply contact our customer support team to initiate a return. Once we receive and inspect your item, we'll process your refund within 5-7 business days. Shipping costs are non-refundable unless the return is due to a defect.

Once your order ships, you'll receive an email with a tracking number and a link to monitor your package in real-time. You can also log into your account on our website and view your order status at any time. If you don't receive a tracking email, please check your spam folder or contact our support team.

Keep your products clean and dry when not in use. Wipe down massage guns and other devices with a soft, damp cloth after each use. Store in a cool, dry place away from direct sunlight. For knee sleeves and fabric products, hand wash with mild soap and air dry. Avoid exposing products to extreme temperatures or moisture. Refer to your product manual for specific care instructions.

All our products come with a 1-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or damage from accidents. If you experience any issues within the warranty period, contact our support team with proof of purchase and we'll help resolve the matter promptly.

Our friendly support team is here to help! You can reach us via email at support@vibrax.net or through the contact form on our website. We typically respond within 24 business hours. For urgent matters, check our website for additional contact options. We're committed to providing you with the best service possible.